Dr. Heather has been around the business for quite some time and, like myself, has helped many people establish businesses of their dreams.
As discussed in our previous episode with Nicolene Elhadad, it’s not always about having a big brand, being in a prominent location, or having a massive team but instead having a supergroup that can lighten your workload so that you can focus on what’s important.
Many business owners tend to make themselves busy with mundane tasks that take up too much of their time because they believe that the only way to grow their business to take care of everything and work long hours, leaving them exhausted and burnt out. Doing this for too long can hamper your company’s growth and even cause a power imbalance among your company and your staff.
Key Learning Points:
1.) Trust is the foundation of any relationships - 4:14
2.) Managers and business owners should not be playing favorites with their staff because your staff - 4:25
3.) Mads points out the dangers of not developing your staff; if neglected for too long, it becomes harder to delegate, making your team unprepared to take on any task. - 8:05
4.) Dr. Heather mentions the importance of taking accountability and shares an anecdote where a client of hers had employees who were not doing any work, and the owner let them get away with it. - 12:34
5.) Dr. Heather advises that the best way to hold your staff accountable is to address issues immediately instead of beating around the bush and waiting for the problems to get worse. - 13:02
6.) Dr. Heather adds that it’s essential to do a follow up on your staff after having a one-on-one talk with them.- 14:20
7.) Business owners should not do it all; they cannot be the expert at everything. Trying to be busy with everything will hinder the growth of your business. - 18:10
8.) Dr. Heather talks about the importance of attitude when it comes to hiring; while skills are essential, especially in specific jobs, a person’s mood can impact your team and your business.- 21:53
9.) Dr. Heather says that businesses and companies should learn to be flexible, especially during the COVID pandemic, meaning they should know how to do business differently or think outside the box and open-minded to keep their business afloat.- 25:20
Author: Jim Collins
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